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Terms and Conditions - High Flyer Casino

Welcome to High Flyer Casino. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and High Flyer Casino ("High Flyer Casino", "we", "us", "our") governing your use of our online casino platform and services. By creating an account, accessing our website, or using any High Flyer Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

For the purposes of these Terms and Conditions:

  • "Account" means the personal gaming account registered by the User with High Flyer Casino.
  • "Bonus" refers to any promotional offer, free spins, High Flyer Casino bonus, or incentive provided by the platform.
  • "Services" encompasses all gaming products, software, and features available through High Flyer Casino.
  • "Website" means the High Flyer Casino online platform accessible through any device.
  • "Login" refers to the High Flyer Casino login credentials used to access your Account.
  • "Real Money" means the actual funds deposited and wagered by the User.
  • "Jurisdiction" refers to Canada and its provinces where High Flyer Casino operates legally.

2. Acceptance of Terms

2.1 Agreement to Terms

By registering an account with High Flyer Casino, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any provision of these Terms, you must immediately cease using our services and close your account.

2.2 Amendments

High Flyer Casino reserves the right to modify, amend, or update these Terms at any time without prior notice. Material changes will be communicated through email notification or prominent website announcements. Continued use of High Flyer online casino services after modifications constitutes acceptance of the revised Terms. Users are responsible for regularly reviewing these Terms to stay informed of any changes.

2.3 Language

These Terms are provided in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail.

3. Eligibility and Account Registration

3.1 Age Requirement

To register and use High Flyer Casino services, you must be at least 19 years of age or the legal age of majority in your province of residence in Canada, whichever is greater. High Flyer Casino reserves the right to request proof of age at any time. Failure to provide satisfactory documentation will result in account suspension and forfeiture of funds.

3.2 Jurisdiction

High Flyer Casino services are available exclusively to residents of Canada. You confirm that you are physically located in Canada when accessing our services. Use of VPN, proxy servers, or other methods to circumvent geographical restrictions is strictly prohibited and will result in immediate account termination.

3.3 Account Creation

Each User is permitted to maintain only one Account with High Flyer Casino. Creating multiple accounts is strictly forbidden. During registration, you must provide accurate, complete, and current information including:

  • Full legal name
  • Valid email address
  • Date of birth
  • Physical address in Canada
  • Phone number
  • Secure password for High Flyer Casino login

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your High Flyer Casino login credentials. All activities conducted through your Account are your responsibility. You must immediately notify High Flyer Casino of any unauthorized use or security breach. High Flyer Casino is not liable for any losses resulting from unauthorized account access due to your failure to maintain security.

3.5 Account Verification

High Flyer Casino reserves the right to request identity verification documents at any time, including but not limited to government-issued identification, proof of address, and payment method verification. Withdrawals may be suspended until satisfactory verification is completed. Failure to provide requested documentation within 30 days may result in account closure and fund forfeiture.

4. Deposits and Payments

4.1 Deposit Methods

High Flyer Casino accepts various payment methods for deposits, including credit cards, debit cards, e-wallets, and bank transfers. All deposits must be made from payment sources in your own name. Third-party deposits are strictly prohibited.

4.2 Minimum and Maximum Limits

Deposit limits are set by High Flyer Casino and may vary based on payment method and account status. Current limits are displayed during the deposit process. Users may set personal deposit limits as part of responsible gaming measures.

4.3 Currency

All transactions at High Flyer Casino are conducted in Canadian Dollars (CAD). Deposits made in other currencies will be converted at the prevailing exchange rate, and conversion fees may apply.

4.4 Payment Processing

High Flyer Casino processes deposits immediately upon receipt. However, processing times may vary depending on the payment method selected. High Flyer Casino is not responsible for delays caused by third-party payment processors or financial institutions.

5. Withdrawals

5.1 Withdrawal Process

Withdrawal requests must be submitted through your High Flyer Casino account. Withdrawals are processed to the same payment method used for deposit, unless otherwise approved by High Flyer Casino. Identity verification must be completed before processing any withdrawal.

5.2 Processing Time

High Flyer Casino aims to process withdrawal requests within 24-48 hours. However, processing times may be extended during peak periods or if additional verification is required. Actual receipt of funds depends on the selected payment method and may take additional business days.

5.3 Withdrawal Limits

High Flyer Casino establishes minimum and maximum withdrawal limits, which may vary based on account status, VIP level, and payment method. Progressive jackpot wins may be subject to different withdrawal arrangements.

5.4 Withdrawal Fees

High Flyer Casino may charge administrative fees for withdrawals, particularly for multiple withdrawal requests within a short period. Current fee structures are available in the account section.

5.5 Wagering Requirements

Withdrawals may be subject to wagering requirements if High Flyer Casino bonus funds or promotional offers have been claimed. All bonus terms must be satisfied before withdrawal approval.

6. Bonuses and Promotions

6.1 Bonus Eligibility

High Flyer Casino offers various bonuses and promotions to eligible players. Bonus eligibility is determined at High Flyer Casino's sole discretion. Each High Flyer Casino bonus is subject to specific terms and conditions that must be reviewed before acceptance.

6.2 Wagering Requirements

All bonuses carry wagering requirements that must be completed before any associated winnings can be withdrawn. Wagering requirements specify the number of times bonus funds or bonus winnings must be wagered. Specific requirements are stated in each promotion's terms.

6.3 Game Contributions

Different games contribute varying percentages toward wagering requirements. Slot games typically contribute 100%, while table games and live dealer games may contribute less or be excluded entirely. Full contribution rates are specified in bonus terms.

6.4 Maximum Bet Limits

While playing with active High Flyer Casino bonus funds, maximum bet limits apply. Exceeding these limits may result in bonus forfeiture and voiding of associated winnings.

6.5 Bonus Abuse

High Flyer Casino maintains a zero-tolerance policy toward bonus abuse. Activities considered as abuse include but are not limited to:

  • Creating multiple accounts to claim bonuses
  • Colluding with other players
  • Using VPN or other methods to circumvent restrictions
  • Irregular betting patterns designed to exploit bonuses

Suspected bonus abuse will result in immediate account suspension, bonus cancellation, and potential forfeiture of all funds.

7. Gaming Rules

7.1 Fair Play

High Flyer online casino is committed to providing fair and transparent gaming. All games use certified Random Number Generators (RNG) to ensure random outcomes. Any attempt to manipulate games or outcomes is strictly prohibited.

7.2 Game Malfunctions

In the event of game malfunction, all affected bets and payouts are void. High Flyer Casino will investigate malfunctions and take appropriate corrective action, including crediting or debiting accounts as necessary.

7.3 Disconnections

If you experience a disconnection during gameplay, any active bets or game rounds will be completed according to the game rules. Results will be recorded in your gaming history and account balance adjusted accordingly.

7.4 Betting Limits

High Flyer Casino establishes minimum and maximum betting limits for all games. These limits may vary by game type and account status. Attempts to circumvent betting limits are prohibited.

7.5 Irregular Play

High Flyer Casino reserves the right to investigate and void bets or winnings resulting from irregular play patterns, including but not limited to late betting, advantage play, or coordinated betting with other players.

8. Responsible Gaming

8.1 Commitment

High Flyer Casino is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools and resources to help players maintain control over their gaming activities.

8.2 Self-Limitation Tools

Users can implement various self-limitation measures through their High Flyer Casino account, including:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Session time limits
  • Cooling-off periods
  • Self-exclusion (temporary or permanent)

8.3 Self-Exclusion

Players may request self-exclusion for a minimum period of 6 months. During self-exclusion, High Flyer Casino login access will be blocked, and no marketing communications will be sent. Self-exclusion cannot be reversed during the chosen period.

8.4 Support Resources

High Flyer Casino provides links to professional gambling support organizations in Canada. If you believe you have a gambling problem, please seek professional help immediately.

9. Prohibited Activities

9.1 General Prohibitions

The following activities are strictly prohibited when using High Flyer Casino services:

  • Using the platform for any illegal activities
  • Money laundering or financing of illegal activities
  • Collusion with other players
  • Use of automated software, bots, or scripts
  • Exploiting software vulnerabilities or errors
  • Providing false or misleading information
  • Creating multiple accounts
  • Allowing others to use your High Flyer Casino login
  • Abusive behavior toward staff or other players

9.2 Consequences

Violation of these prohibitions will result in immediate account suspension or termination, forfeiture of funds and bonuses, and potential legal action. High Flyer Casino reserves the right to report illegal activities to appropriate authorities.

10. Account Closure and Suspension

10.1 Voluntary Closure

Users may request account closure at any time by contacting High Flyer Casino customer support. Upon closure, any remaining balance will be returned via the original payment method after verification and processing of outstanding wagering requirements.

10.2 Suspension by High Flyer Casino

High Flyer Casino reserves the right to suspend or close any account at its sole discretion, particularly in cases of:

  • Terms and Conditions violations
  • Suspected fraudulent activity
  • Failure to provide verification documents
  • Prolonged account inactivity
  • Abusive or threatening behavior

10.3 Inactive Accounts

Accounts with no login activity for 12 consecutive months may be classified as inactive. High Flyer Casino may charge an administrative fee on inactive accounts with remaining balances. Users will be notified before any fees are applied.

11. Intellectual Property

11.1 Ownership

All content, software, graphics, logos, and trademarks on the High Flyer Casino website are the exclusive property of High Flyer Casino or its licensors. The High Flyer Casino brand name, logo, and all related marks are protected by copyright and trademark laws.

11.2 Limited License

High Flyer Casino grants you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any High Flyer Casino content without express written permission.

11.3 Restrictions

You may not reverse engineer, decompile, or attempt to extract source code from High Flyer Casino software or games. Any unauthorized use of intellectual property will result in immediate account termination and potential legal action.

12. Privacy and Data Protection

12.1 Data Collection

High Flyer Casino collects and processes personal data in accordance with our Privacy Policy and applicable Canadian privacy laws. By using our services, you consent to the collection, processing, and storage of your personal information.

12.2 Data Security

High Flyer Casino employs industry-standard security measures to protect user data, including SSL encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security of transmitted data.

12.3 Third-Party Disclosure

High Flyer Casino may share user information with third-party service providers for payment processing, fraud prevention, and regulatory compliance. We do not sell personal information to third parties for marketing purposes.

13. Limitation of Liability

13.1 Service Availability

High Flyer Casino strives to provide uninterrupted service but does not guarantee continuous availability. The platform may be temporarily unavailable due to maintenance, updates, or technical issues. High Flyer Casino is not liable for any losses resulting from service interruptions.

13.2 Third-Party Services

High Flyer Casino is not responsible for delays, failures, or errors caused by third-party payment processors, internet service providers, or other external services beyond our control.

13.3 Maximum Liability

In no event shall High Flyer Casino's total liability to you exceed the amount of deposits made to your account in the 90 days preceding the claim. High Flyer Casino is not liable for indirect, consequential, or punitive damages.

14. Dispute Resolution

14.1 Customer Complaints

If you have a complaint regarding High Flyer Casino services, please contact our customer support team with detailed information about your concern. We will investigate and respond within 10 business days.

14.2 Escalation

If you are unsatisfied with the resolution provided by customer support, you may escalate your complaint to our complaints department. We are committed to fair and transparent dispute resolution.

14.3 Governing Law

These Terms are governed by the laws of Canada and the province in which you reside. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Canadian courts.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and High Flyer Casino regarding use of our services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Failure by High Flyer Casino to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from High Flyer Casino. High Flyer Casino may assign its rights and obligations to any successor entity.

15.5 Force Majeure

High Flyer Casino is not liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, government actions, or technical failures.

16. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact High Flyer Casino customer support through:

  • Email: [email protected]
  • Live chat available 24/7 through your High Flyer Casino account
  • Support ticket system in the Help Center

High Flyer Casino is committed to providing a safe, fair, and entertaining online gaming experience for all players in Canada. Thank you for choosing High Flyer online casino as your gaming destination.