Responsible Gaming at High Flyer Casino - Play Safely

At High Flyer Casino, we are committed to providing a safe and responsible gaming environment for all our Canadian players. We believe that gaming should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our platform promotes healthy gaming habits.

This Responsible Gaming policy outlines the tools, resources, and measures we have implemented to help you maintain control over your gaming activities. We encourage all High Flyer Casino members to familiarize themselves with these resources and to reach out for support if needed.

1. Our Commitment to Responsible Gaming

High Flyer Casino operates under strict regulatory standards and is dedicated to preventing problem gambling. We have established comprehensive policies and procedures that align with Canadian responsible gaming best practices, including:

• Age verification protocols to prevent underage gambling
• Self-assessment tools to help players evaluate their gaming behavior
• Deposit and wagering limits to promote responsible spending
• Time-out and self-exclusion options for players who need a break
• Access to professional support organizations specializing in problem gambling
• Staff training on identifying and assisting at-risk players
• Responsible marketing practices that do not target vulnerable individuals

2. Self-Assessment Tools

Understanding your gaming habits is the first step toward responsible play. High Flyer Casino encourages all players to regularly assess their relationship with gaming. Ask yourself the following questions honestly:

Do you spend more time and money on gaming than you originally intended?	Yes / No
Have you tried to reduce or stop gaming but found it difficult?	Yes / No
Do you feel restless or irritable when attempting to cut down on gaming?	Yes / No
Have you borrowed money or sold possessions to fund your gaming activities?	Yes / No
Has gaming negatively affected your relationships, work, or personal responsibilities?	Yes / No
Do you chase losses by continuing to play after losing money?	Yes / No
Have you lied to family or friends about the extent of your gaming?	Yes / No
Do you game as a way to escape problems or relieve negative feelings?	Yes / No

3. Setting Personal Limits

High Flyer Casino provides comprehensive tools to help you control your gaming expenditure and time spent on our platform. These limits can be set or adjusted at any time through your account settings after High Flyer Casino login:

3.1 Deposit Limits

Set maximum deposit amounts for the following periods:

• Daily Deposit Limit: Maximum amount you can deposit in any 24-hour period
• Weekly Deposit Limit: Maximum cumulative deposits over a 7-day period
• Monthly Deposit Limit: Maximum total deposits within a 30-day period

Once a deposit limit is set, it takes effect immediately for increases, but decreases require a 24-hour cooling-off period before activation. This delay helps prevent impulsive decisions during gaming sessions.

3.2 Wagering Limits

Control how much you can wager within specific timeframes:

• Daily Wagering Limit: Total amount you can bet per day
• Weekly Wagering Limit: Maximum wagers over a 7-day period
• Monthly Wagering Limit: Total betting amount per month

3.3 Loss Limits

Set maximum loss amounts to protect your bankroll:

• Daily Loss Limit: Maximum net losses allowed in 24 hours
• Weekly Loss Limit: Maximum net losses over 7 days
• Monthly Loss Limit: Maximum net losses within 30 days

3.4 Session Time Limits

Manage your gaming time by setting session duration limits. When your time limit is reached, you will be automatically logged out of your High Flyer Casino account and will not be able to log back in until the specified cooling-off period has elapsed.

4. Reality Checks

High Flyer Casino offers reality check notifications that remind you how long you've been playing. You can configure these reminders to appear at intervals of your choice (e.g., every 30, 60, or 90 minutes). When a reality check appears:

• Your gaming session will be temporarily paused
• You'll see information about your current session duration and activity
• You can choose to continue playing, take a break, or log out

Reality checks are designed to help you stay aware of time spent gaming and to provide regular opportunities to assess whether you want to continue playing.

5. Time-Out Options

If you feel you need a short break from gaming, High Flyer Casino offers flexible time-out periods. During a time-out:

• You will not be able to access your High Flyer Casino account or make deposits
• You will not receive promotional materials or High Flyer Casino bonus offers
• Your account will remain secure and your balance will be preserved
• After the time-out period expires, you can choose to resume gaming or extend your break

Available time-out periods:

• 24 hours
• 48 hours
• 7 days
• 14 days
• 30 days

6. Self-Exclusion Program

For players who require a longer break or feel they need to stop gaming altogether, High Flyer Casino provides a comprehensive self-exclusion program. Self-exclusion is a serious commitment and should be considered carefully.

6.1 How Self-Exclusion Works

When you self-exclude from High Flyer Casino:

• Your account will be immediately closed for the duration of the exclusion period
• You will not be able to create new accounts or access the High Flyer Casino login
• All promotional communications, including emails and SMS about High Flyer Casino bonuses, will be stopped
• Any pending bonuses or promotional offers will be forfeited
• Your remaining balance will be available for withdrawal according to our standard withdrawal procedures
• The minimum self-exclusion period is 6 months, with options for 1 year, 3 years, 5 years, or permanent exclusion

6.2 Self-Exclusion Periods

You can choose from the following self-exclusion durations:

• 6 months: Minimum exclusion period
• 1 year: Standard exclusion period for serious concerns
• 3 years: Extended exclusion for problem gaming
• 5 years: Long-term exclusion option
• Permanent: Lifetime exclusion from High Flyer Casino

6.3 Activating Self-Exclusion

To activate self-exclusion:

1. Log into your High Flyer Casino account
2. Navigate to Account Settings > Responsible Gaming
3. Select "Self-Exclusion" and choose your desired exclusion period
4. Confirm your decision - this action cannot be reversed during the exclusion period
5. You will receive email confirmation of your self-exclusion

6.4 Reinstatement After Self-Exclusion

Once your self-exclusion period expires:

• Your account will not automatically reopen
• You must contact our support team to request account reinstatement
• We will conduct a mandatory review and may require a cooling-off period
• Our team may offer additional responsible gaming resources before reactivating your account
• You have the option to extend your self-exclusion at any time

7. Provincial and National Self-Exclusion Programs

In addition to High Flyer Casino's self-exclusion program, Canadian players can register with broader exclusion programs that cover multiple gaming venues and platforms:

7.1 GameSense (British Columbia)

GameSense provides voluntary self-exclusion from gaming facilities in British Columbia.

• Website: www.gamesense.com

7.2 My PlaySmart (Ontario)

Ontario's self-exclusion program for responsible gaming.

• Website: www.myplaysmart.ca

7.3 Mise sur toi (Quebec)

Quebec's responsible gaming program offering self-exclusion services.

• Website: www.misesurtoi.ca

8. Problem Gambling Support Resources

If you or someone you know is experiencing problem gambling, professional help is available. High Flyer Casino recommends the following Canadian organizations:

9. Protecting Minors

High Flyer Casino strictly prohibits underage gambling. All players must be at least 19 years of age (or the legal gambling age in their province) to create an account or access the High Flyer online casino platform.

9.1 Age Verification

We implement rigorous age verification procedures:

• Mandatory identity verification during High Flyer Casino registration
• Document verification requiring government-issued ID
• Additional verification checks before first withdrawal
• Regular audits to ensure compliance with age restrictions

9.2 Parental Controls

We strongly encourage parents and guardians to use filtering and monitoring software to prevent minors from accessing online gaming sites:

• Net Nanny: www.netnanny.com
• Qustodio: www.qustodio.com
• Norton Family: www.norton.com/family
• Bark: www.bark.us

10. Employee Training and Support

High Flyer Casino invests in comprehensive training for all customer support and operations staff to:

• Recognize signs of problem gambling behavior
• Provide appropriate assistance and resources to at-risk players
• Handle responsible gaming requests with sensitivity and confidentiality
• Implement our responsible gaming policies consistently
• Stay updated on best practices in responsible gaming

11. Responsible Marketing

High Flyer Casino is committed to responsible advertising practices:

• Our marketing materials do not target minors or vulnerable individuals
• We do not present gaming as a solution to financial problems
• High Flyer Casino bonus promotions include clear terms and responsible gaming messages
• We respect self-exclusion and opt-out preferences for all marketing communications
• Our advertising does not suggest that gaming is a skill-based activity or guaranteed income source

12. Tips for Healthy Gaming Habits

High Flyer Casino encourages all players to adopt healthy gaming practices:

• Set a budget: Only wager what you can afford to lose; never chase losses
• Set time limits: Gaming should be one of many entertainment activities, not your primary pastime
• Take regular breaks: Step away from gaming to maintain perspective
• Don't game under influence: Avoid gaming when under the influence of alcohol or drugs
• Keep it social: Balance gaming with other social activities and relationships
• Understand the odds: Remember that the house always has an edge; gaming is entertainment, not income
• Don't borrow to game: Never use credit cards, loans, or borrowed money for gaming
• Monitor your habits: Regularly assess your gaming behavior using our self-assessment tools

13. Recognizing Warning Signs

Be aware of these warning signs that may indicate problem gambling:

• Spending more money and time gaming than you can afford
• Gaming to escape problems or relieve feelings of anxiety or depression
• Lying to family or friends about your gaming activities
• Chasing losses by continuing to play after losing money
• Neglecting work, school, or personal relationships due to gaming
• Borrowing money or selling possessions to fund gaming
• Feeling guilty or ashamed about your gaming behavior
• Unsuccessful attempts to reduce or stop gaming

14. Contact Our Responsible Gaming Team

The High Flyer Casino Responsible Gaming Team is available to assist you with:

• Setting up deposit, wagering, or loss limits
• Implementing time-outs or self-exclusion
• Providing information about support resources
• Answering questions about our responsible gaming policies
• Offering guidance on maintaining healthy gaming habits

Contact methods:

• Email: [email protected]
• Live Chat: Available after High Flyer Casino login (24/7)
• Account Settings: Access responsible gaming tools directly through your account dashboard

15. Policy Updates

High Flyer Casino regularly reviews and updates this Responsible Gaming policy to ensure it reflects current best practices and regulatory requirements. Any significant changes will be communicated to active players via email and prominently displayed on our platform.

Last Updated: January 2026