Privacy Policy - High Flyer Casino

1. Information We Collect

1.1 Personal Information

When you register for a High Flyer Casino account or use our services, we collect the following personal information:

• Identity Information: Full name, date of birth, gender, and government-issued identification documents
• Contact Information: Email address, phone number, residential address, and postal code
• Financial Information: Payment method details, banking information, transaction history, and withdrawal preferences
• Account Credentials: Username, password (encrypted), security questions, and High Flyer Casino login details
• Verification Documents: Proof of identity, proof of address, and age verification documents as required by Canadian gaming regulations

1.2 Automatically Collected Information

When you access High Flyer online casino, we automatically collect certain technical information:

• IP address, device type, operating system, and browser information
• Gameplay data, including games played, bet amounts, wins, and losses
• Session duration, pages visited, and navigation patterns
• Cookies and similar tracking technologies (see Section 7 for details)
• Geolocation data to verify your location within Canada

1.3 Communications

We collect information from your communications with High Flyer Casino, including:

• Customer support inquiries and correspondence
• Survey responses and feedback
• Marketing communication preferences
• Promotional participation and High Flyer Casino bonus claims

2. How We Use Your Information

High Flyer Casino uses your personal information for the following purposes:

2.1 Account Management

• Creating and maintaining your High Flyer Casino account
• Verifying your identity and age in compliance with Canadian gaming laws
• Authenticating your High Flyer Casino login credentials
• Managing account security and preventing unauthorized access

2.2 Service Provision

• Processing deposits, withdrawals, and financial transactions
• Delivering High Flyer Casino bonus offers and promotional rewards
• Providing customer support and responding to inquiries
• Enabling gameplay and maintaining game functionality

2.3 Legal and Regulatory Compliance

• Complying with Canadian federal and provincial gambling regulations
• Meeting requirements under the Personal Information Protection and Electronic Documents Act (PIPEDA)
• Preventing fraud, money laundering, and underage gambling
• Enforcing our Terms of Service and responsible gaming policies
• Responding to legal requests and regulatory investigations

2.4 Marketing and Communications

• Sending promotional offers, newsletters, and updates about High Flyer online casino
• Notifying you about new games, features, and special events
• Conducting market research and customer satisfaction surveys
• Personalizing your gaming experience based on preferences

2.5 Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and gaming content
• Optimizing website performance and user experience
• Detecting and resolving technical issues

3. Legal Basis for Processing

High Flyer Casino processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our agreement with you when you use our services
• Legal Obligation: Compliance with Canadian gambling laws, anti-money laundering regulations, and tax requirements
• Legitimate Interests: Fraud prevention, security measures, and business operations that do not override your rights
• Consent: Marketing communications and optional data collection where you have provided explicit consent

4. Information Sharing and Disclosure

High Flyer Casino does not sell your personal information. We may share your data with the following parties:

4.1 Service Providers

We work with trusted third-party service providers who assist in operating High Flyer online casino:

• Payment processors and financial institutions for transaction processing
• Identity verification services for age and identity confirmation
• Cloud hosting providers for secure data storage
• Customer support platforms and communication tools
• Marketing and analytics services

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Regulatory Authorities

We may disclose information to:

• Canadian gaming regulators and licensing authorities
• Law enforcement agencies when required by law
• Financial intelligence units for anti-money laundering compliance
• Tax authorities as required by Canadian tax regulations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

4.4 Legal Requirements

We may disclose your information when we believe it is necessary to:

• Comply with legal obligations or court orders
• Protect the rights, property, or safety of High Flyer Casino, our users, or the public
• Enforce our Terms of Service and other agreements
• Investigate potential fraud or security breaches

5. Data Security

High Flyer Casino implements comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data transmissions use industry-standard SSL/TLS encryption protocols
• Secure Storage: Personal data is stored on encrypted servers with restricted access
• Firewalls: Advanced firewall systems protect against unauthorized access
• Access Controls: Multi-factor authentication for High Flyer Casino login and employee access
• Regular Audits: Periodic security assessments and vulnerability testing

5.2 Organizational Safeguards

• Employee training on data protection and privacy practices
• Strict access control policies limiting data access to authorized personnel only
• Confidentiality agreements with all employees and service providers
• Incident response procedures for data breach management

6. Data Retention

High Flyer Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

6.1 Active Accounts

While your High Flyer online casino account remains active, we retain all associated personal information to provide services and maintain account security.

6.2 Closed Accounts

After account closure, we retain certain information for:

• 7 years: Financial transaction records as required by Canadian tax and anti-money laundering regulations
• 5 years: Identity verification documents and compliance records
• 3 years: Gameplay history and responsible gaming records
• 1 year: Customer support communications and general account data

6.3 Legal Holds

Information subject to legal proceedings, regulatory investigations, or disputes will be retained until the matter is resolved, regardless of standard retention periods.

7. Cookies and Tracking Technologies

High Flyer Casino uses cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for High Flyer Casino login, account access, and core functionality
• Performance Cookies: Collect anonymous data about how you use our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and track High Flyer Casino bonus campaign effectiveness

7.2 Cookie Management

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect your ability to access some features of High Flyer online casino.

7.3 Third-Party Cookies

We may allow authorized third parties to place cookies for analytics and advertising purposes. These parties are subject to their own privacy policies.

8. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

8.1 Access and Correction

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Receive a copy of your data in a structured, commonly used format

8.2 Withdrawal of Consent

• Unsubscribe from marketing communications at any time
• Opt out of certain data processing activities (where consent is the legal basis)
• Adjust cookie preferences through browser settings

8.3 Account Closure

You may request account closure at any time. Upon closure, we will cease processing your data for service provision but will retain certain records as required by law (see Section 6).

8.4 Lodging Complaints

If you believe High Flyer Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada through their website at www.priv.gc.ca

9. Children's Privacy

High Flyer Casino is strictly for individuals 19 years of age or older (18+ in Alberta, Manitoba, and Quebec). We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal gambling age, we will immediately:

• Delete the account and all associated personal information
• Refund any deposits made to the account
• Void any gameplay and forfeit any winnings
• Take additional measures to prevent future underage access

If you believe a minor has accessed High Flyer online casino, please contact us immediately.

10. International Data Transfers

High Flyer Casino primarily operates within Canada. However, some of our service providers may process data outside of Canada. When we transfer personal information internationally, we ensure:

• Adequate contractual protections are in place
• Data transfer complies with Canadian privacy laws
• Recipient countries provide substantially similar privacy protections
• Your rights remain protected regardless of data location

11. Marketing Communications

High Flyer Casino may send you promotional communications about:

• New games and platform features
• High Flyer Casino bonus offers and special promotions
• Tournaments, competitions, and special events
• Loyalty program updates and rewards

11.1 Consent

You can opt in to receive marketing communications during registration or through your account settings. We obtain explicit consent before sending promotional materials.

11.2 Unsubscribe

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any promotional email or by adjusting your communication preferences in your High Flyer Casino account settings. Note that you will continue to receive transactional emails (account notifications, security alerts, etc.) even if you opt out of marketing communications.

12. Automated Decision-Making

High Flyer Casino may use automated systems for certain decisions, including:

• Fraud detection and account security monitoring
• Responsible gaming interventions and limit recommendations
• High Flyer Casino bonus eligibility determinations
• Personalized game recommendations

If an automated decision significantly affects your account or access to services, you have the right to request human review and challenge the decision.

13. Changes to This Privacy Policy

High Flyer Casino may update this Privacy Policy periodically to reflect:

• Changes in Canadian privacy legislation or regulatory requirements
• New features or services offered by High Flyer online casino
• Improvements to our data protection practices
• Feedback from users and regulatory authorities

We will notify you of material changes by posting a notice on our website or sending an email to your registered address. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of High Flyer Casino after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact High Flyer Casino:

15. Additional Provincial Privacy Rights

Residents of certain Canadian provinces may have additional privacy rights under provincial legislation:

15.1 Quebec Residents

Under Quebec's Act Respecting the Protection of Personal Information in the Private Sector, you have enhanced rights regarding consent, access, and data portability. Contact our Privacy Officer for Quebec-specific inquiries.

15.2 British Columbia Residents

BC's Personal Information Protection Act (PIPA) provides additional safeguards. You may contact the Office of the Information and Privacy Commissioner of British Columbia with BC-specific concerns.

15.3 Alberta Residents

Alberta's Personal Information Protection Act (PIPA) offers similar protections to BC residents. Contact the Office of the Information and Privacy Commissioner of Alberta for Alberta-specific matters.